Snowball Support: Troubleshooting
So you've been through the Getting
started section of this web site, but one of the tests failed, or for
some other reason you still can't login to the Snowball application.
Which of the following best describes your situation:
Question:
The browser test failed or didn't show me which browser I'm using.
Answer:
If you didn't see which browser version you are using, you may need to enable
JavaScript, or you may be using a browser that doesn't support Javascript.
If you did see your browser version, but also saw the message:
"Your browser is not capable to run Snowball because it is not Version 4 or
above. Your browser will need to be upgraded."
Then we don't recommend running the Snowball application in your browser. You
will need to upgrade your browser to a newer version.
Your options for installing a new version are:
-
Contact your supplier, technical support or IT department.
-
Download the latest Netscape or Microsoft browser from their web sites:
Question:
When I did the encryption test my browser said it couldn't connect to the
server.
Answer:
If you don't have a browser capable of using 128bit encryption you will need to
upgrade your browser to a more recent version.
If you do have a capable browser, please check that SSL 3.0 is enabled.
If you connect to the Web through a Web proxy, You may need to change your
proxy settings. Please ask your System Administrator/Internet Service Provider
for more information.
Question:
When I try to import contributions in the application, it crashes Internet
Explorer.
Answer:
There is a problem with the JIT.dll in some installations of Internet Explorer.
To correct this problem disable JIT compiling.
